WESTQEM / LEGAL / 01
Privacy Policy
How information is handled when you browse, enquire, and work with WESTQEM.
Who this policy covers
This Privacy Policy explains how WESTQEM CORP, operating as WESTQEM, handles personal information in connection with its website and online home and garden consulting services. It applies to information provided through enquiries, direct communications, and a service relationship, as well as information that may be collected when a visitor uses the website.
The information processed in practice depends on which features are active and which details you choose to share. A consultation can involve photographs of a home or garden, floor measurements, preferences, budget information, and information about existing furnishings. Please avoid including payment card numbers, identity documents, or sensitive information in a general enquiry.
Information you provide
When you contact us directly, we may receive your name, email address, phone number, the service you ask about, the contents of your message, and later correspondence. For a consultation, we may also receive photographs, videos, approximate room or site dimensions, product requirements, style references, location relevant to garden advice, and purchasing priorities.
If another person appears in materials you submit, please make sure you have an appropriate basis to share those materials. You remain responsible for the accuracy of the dimensions and site details supplied for advisory work. We use the information needed to understand and respond to your request and to perform any agreed service.
Website forms and technical data
The contact form supplied with this website design validates entries in the visitor’s browser and displays a completion message. It does not transmit the form contents to WESTQEM or save them on a server. To actually submit an enquiry, the visitor must contact us directly at the email address shown on the site. If a transmission service is added later, this policy and the form notice should be updated before it is activated.
Like most hosted websites, the site may process ordinary technical information, such as an IP address, browser type, device information, pages requested, and access times, through the hosting platform and security systems. Optional analytics or advertising tools should be disclosed here and in the Cookie Policy if they are enabled.
Why information is used
Information received by WESTQEM may be used to respond to questions, evaluate and scope a requested service, prepare or deliver agreed consulting guidance, manage billing and business records, maintain website security, and meet applicable legal obligations. We may also use relevant correspondence to resolve a concern or explain the history of a project.
We do not treat a service enquiry as permission to publish your home photographs, floor plans, name, or project details. Any public use of client materials should be addressed separately with the client. Marketing messages, where sent, should follow the consent and opt-out rules that apply to the recipient.
Sharing and service providers
We may use providers for website hosting, communications, file storage, payment processing, and ordinary business operations. Such providers should have access only to the information needed for their role and should handle it under appropriate contractual and security terms. Information may also be disclosed if required by law, to protect rights or safety, or as part of a legitimate business transaction subject to applicable requirements.
Product recommendations may mention third-party sellers. We do not control the privacy practices of a retailer merely because a product is discussed. If you visit or purchase from another business, review its own privacy notice and terms.
Retention and safeguards
We keep information for the period reasonably needed to respond to an enquiry, perform an agreed service, maintain business and tax records, resolve disputes, or meet legal requirements. Different records may be retained for different periods; information no longer needed should be deleted or de-identified as appropriate.
Reasonable administrative, technical, and organizational safeguards are used for information in our possession. No website, email system, or storage method can be guaranteed completely secure. Please contact us promptly if you believe information you shared with us has been misdirected or exposed.
Your choices and rights
You may ask us to correct inaccurate information, request access to or deletion of information, or object to a particular use where applicable law provides that right. Some records may need to be retained for legal, security, billing, or dispute purposes. We may need to verify a request before acting on it.
Browser settings may help you manage cookies and local storage. If the site later uses nonessential technologies, any required consent controls should be provided on the deployed site. Privacy rights differ by jurisdiction; we will evaluate requests under the law that applies.
Children, changes, and contact
WESTQEM offers home and garden consulting for adults and does not intentionally solicit personal information from children through its services. If you believe a child has provided information directly to us, contact us so we can review it.
We may revise this policy when website tools, business practices, or legal obligations change. The updated version will show its revision date. Questions or privacy requests can be sent to the contact details at the end of this page.
Web fonts
This website design requests the Bodoni Moda and Manrope typefaces through Google Fonts. A browser request for those font files can expose ordinary connection data, such as an IP address and browser information, to the font provider. If the fonts are later hosted locally or replaced, this description should be revised to match the deployed site.
You can generally prevent remote font loading through browser settings or extensions, although the site will then display its fallback typefaces. Font loading is separate from the local-only consultation enquiry form.