Contact Us

Company information

WESTQEM CORP operates the WESTQEM online home and garden consulting website. The business provides remote guidance concerning rooms, furnishings, décor, home organization, gardens, outdoor spaces, product selection, and related planning questions.

The contact information below is provided for enquiries and service-related correspondence. The listed mailing address does not represent an invitation to visit without an appointment, and the services described on the website are virtual.

Start a service enquiry

Write to concierge@westqem.com with your name, the service you are interested in, a description of the space, and the decisions you want help with. Including approximate dimensions, a location relevant to garden conditions, an intended budget, and photographs where appropriate can help us assess the request.

Please do not send payment card information, identity documents, or unrelated sensitive information in an initial message. Sharing a question does not itself create a paid engagement; scope, price, and timing should be agreed before work begins.

About the website form

The enquiry dialog on the homepage checks that all required fields have been completed and displays a confirmation of completion on the page. It does not transmit the message or save it on a server. To actually send the request, contact WESTQEM directly at the email address listed here.

If the form is later connected to a transmission service, the visible form notice and privacy information should be changed to accurately reflect what happens to submitted data.

Existing engagements

For a current consultation, include the service name and relevant date or invoice reference when asking about a change, cancellation, schedule, or payment. This helps identify the arrangement without asking you to disclose a full card number.

Questions about whether an item is included, whether further revisions are available, or when an agreed material is due should be checked against the written scope accepted for that engagement.

Privacy and accessibility

You may use the same contact channel to ask about your personal information, report an accessibility issue, or request the content of a page in a more usable format. For privacy requests, we may ask for reasonable verification before disclosing or changing information.

For accessibility reports, identifying the affected page and the problem you encountered is useful. We aim to review concerns and provide a practical response appropriate to the issue.

Third-party purchases

If a question concerns delivery, product defects, retailer returns, a manufacturer warranty, or a charge by a seller, contact that seller or payment provider first. WESTQEM can clarify the advisory recommendation it provided, but it does not control a third party’s transaction unless an explicit separate written arrangement provides otherwise.

What happens after a direct message

When a direct enquiry is received, we may ask follow-up questions to determine whether the requested advice fits a listed service or needs a different scope. A price on the website describes a service category; it does not automatically include additional rooms, purchases, contractor coordination, or unlimited follow-up.

Please retain a copy of your correspondence and any accepted agreement. If you do not receive an expected response, check the address used and try the published phone number. We do not state a guaranteed response deadline on this page.

Corrections and policy questions

If company contact information, a service description, or a policy appears inaccurate, identify the page and the specific issue when you write to us. This helps the business investigate and correct information that could affect a visitor’s decision.

Questions about personal information, cookies, a cancellation calculation, payment, or the limits of garden and home advice can be directed to the same published email address. Include only the details needed for a meaningful review.